Stay A Lot Help

Cancellation & Refunds Policy

Please let us know if you plan on cancelling your booking. We might be able to assist you with making alternative arrangements.

If you wish to cancel your booking because of the service provided to you please let us know by email right away stay@stayalot.com

The following fees will be charged for cancellation:

- More than 60 days prior to arrival, no cancellation fee will apply
- From 30 - 59 days prior to arrival 15% cancellation fee will apply
- From 15 - 29 days prior to arrival 50% cancellation fee will apply
- Less than 15 days prior to arrival 100% cancellation fee will apply

The following fees will be charged for cancellation:

In order to cancel your booking you will have to log in to your Stay A Lot account, you can click here or use the green button in the main menu.

Once you have logged in you can click on "My Booking" then find the booking which you wish to cancel, click on it to view the details of your booking.

Scroll to the bottom of the information list and click on "Cancel". Depending on how close you are to your arrival date you may be requested to enter your payment details for a refund.